Momentum Energy & Gas Plan Review 2025

Momentum Energy is a wholly Australian-owned company under Hydro Tasmania and provides energy solutions with a strong emphasis on sustainability. 

It offers electricity across Victoria, New South Wales, Queensland, and South Australia, while gas services are available exclusively in Victoria.

Momentum Energy Overview

Momentum Energy is a Tier 2 retailer in the Australian energy market, which means the company holds less than a 10% market share within the regions it operates.

Residential energy market share

In 2022-23 Momentum Energy had 23,514 residential energy customers, which represents a 0.3% market share. This is down from a high of 0.5% in 2020-21 and 2021-22. 

Momentum Energy residential energy market share 2018-2023

Source: AER Retail energy market performance update for Quarter 3, 2023–24 (Schedule 2) – figures are correct as of October 2024

Small business energy market share

In 2022-23 Momentum Energy had 6,321 small business energy customers, which represents a 1.0% market share. This is down from a high of 1.3% in 2019-20.  

Momentum Energy small business energy market share 2018-2023

Source: AER Retail energy market performance update for Quarter 3, 2023–24 (Schedule 2) - figures are correct as of October 2024

Guide to Momentum Energy

Momentum Energy supplies electricity across Victoria, New South Wales, Queensland, and South Australia. Gas services are limited to Victoria, where customers can bundle their electricity and gas for added convenience.

Momentum Energy Plans

Momentum Energy offers a choice of residential energy plans with options for GreenPower inclusions and a welcome credit for new customers. 

For small business energy plans, Momentum Energy provides cost-effective options with flexible billing and the ability to support sustainability through GreenPower.

Residential energy plans

*Based on a residential customer with a time of use tariff using 4,600kWh per year in the Essential Energy network in NSW.

Small business energy plans

*Based on a small business customer with a flat rate tariff using 10,000kWh per year in the Essential Energy network in NSW. Figures are true as of Oct 2024. 

Momentum Energy Solar 

If you have a rooftop solar system, you might be eligible to receive credits – known as solar feed-in tariffs – for the excess energy you generate and feed back into the grid. 

Momentum Energy pays solar feed-in tariffs to eligible customers in Victoria, New South Wales, Queensland, and South Australia: 

Source: https://www.momentumenergy.com.au/solar-fit-changes

* A market offer is an energy plan where the prices and terms are set by the retailer and can include various discounts, incentives, and tailored rates

** A standing offer is a basic, default energy plan that a retailer must offer by law for customers who haven't selected a specific market offer.

Momentum Energy Gas 

Momentum Energy provides gas services exclusively in Victoria on a block-rate tariff structure. 

In this system, the price per unit of gas decreases as usage increases. Initially, customers pay a higher rate for the first block or tier of gas, and as their consumption reaches higher blocks, they benefit from progressively lower rates per unit. 

This tiered structure offers cost efficiency for households with larger gas needs by rewarding higher usage with lower rates.

Can I Bundle Gas and Electricity with Momentum Energy?

Yes, Momentum Energy allows customers in Victoria to bundle gas and electricity services on a single bill. 

While Momentum Energy doesn’t offer specific discounts for bundling, combining both utilities can make billing more convenient. 

Tip: Compare gas plans available in your area to find the plan that best fits your needs and budget.   

Why Choose Momentum Energy?

Momentum Energy is a popular choice for Australians seeking a reliable energy provider with a strong focus on sustainability. 

• Renewable energy focus: Momentum Energy provides GreenPower options, allowing customers to match their electricity usage with renewable sources and reduce their environmental impact.

• Australian owned: As part of Hydro Tasmania, Momentum Energy is entirely Australian-owned, supporting local energy generation and sustainability projects.

• Flexible, no-lock-in plans: Momentum Energy offers flexible plans with no exit fees, so customers can easily change providers if needed.

• Customer-centric services: Known for responsive support, Momentum Energy provides multiple payment methods, including e-billing and direct debit to simplify bill management.

• Competitive solar feed-in tariffs: For customers with solar panels, Momentum Energy offers competitive feed-in tariffs, helping them make the most of their solar energy production.

Customer testimonial: Momentum Energy is “fantastic to deal with, great customer service and the rates were good too.”

Source: https://au.trustpilot.com/review/www.momentumenergy.com.au?stars=5

Is Momentum Energy Environmentally Friendly?

The Green Electricity Guide by Greenpeace rates Momentum Energy as Australia’s second greenest energy provider with a score of 8.6/10.

The guide notes Momentum Energy’s investments in renewable energy, and its active support for household solar as credentials for its high environmental rating.  

Momentum Energy is also highly rated in the guide for its efforts to:

• End coal use by 2030

• Halt fossil fuel expansion

• Support new renewable energy

• Reduce pollution and environmental harm

Momentum Energy is GreenPower accredited, and gives its customers the flexibility to select 10%, 20%, 25%, 50%, 75% or 100% GreenPower.

For example, if you opt for 50% GreenPower, Momentum Energy commits to buying renewable energy certificates (RECs) equal to 50% of your electricity consumption.

The GreenPower rate in Australia generally adds an additional cost of approximately 4 to 8 cents per kilowatt-hour (kWh) on top of the standard electricity rate.

Momentum Energy Provider Reviews

In 2022-23, the Australian Energy Regulator (AER) received 1,198 residential energy complaints about Momentum Energy, with almost 73% of complaints made involving billing (872).    

This represents 5.1% of its residential energy customers, which is a significantly higher complaint ratio than reported in previous years. 

Source: AER Retail energy market performance update for Quarter 3, 2023–24 (Schedule 3)

Conclusion 

With a commitment to renewable energy and customer-centric service, Momentum Energy stands out as an Australian-owned provider that values sustainability. Its flexible, no-lock-in plans make Momentum a strong choice for environmentally conscious consumers seeking tailored energy options.

The experts at Compare Club can help you compare energy retailers to find electricity and gas plans that best fit your needs and budget. 

Frequently Asked Questions

Does Momentum Energy have an app? No, Momentum Energy does not currently offer a mobile app for managing accounts, but customers can access and manage their accounts through the website.

Does Momentum Energy do gas? Yes, Momentum Energy provides natural gas services, but only in Victoria.

How many customers does Momentum Energy have? Momentum Energy serves approximately 200,000 residential and business customers across Australia.

Is Momentum Energy Australian-owned? Yes, Momentum Energy is fully Australian-owned, as part of Hydro Tasmania, the country’s largest renewable energy producer.

Sources

AER

Momentum Energy

TrustPilot

Green Electricity Guide

GreenPower

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Paul Coughran is the General Manager of Emerging Verticals at Compare Club. Paul has over 20 years of experience across a wide range of industries including Banking and Finance, Telecommunications and Energy. Paul leads a team of trusted experts dedicated to helping individuals make informed decisions about their insurance and utilities needs.

Meet our energy expert, Paul Coughran

Paul's top energy tips

• 1

  Australia’s top three energy companies still hold 64% of the total Australian market, even though competition was deregulated in 2017.

• 2

  If you don't shop around for energy providers, you’re probably leaving your savings on the table by failing to compare better value options.

• 3

  Most energy providers offer discounted rates for new customers, which is a strong incentive to switch.

• 4

  There should be no interruption when you switch energy providers. You'll need to pay a new company for your energy, but there won't be a disruption to your power supply.