Question 1

I've purchased a product through Compare Club, what do I do next?

Accepted Answer

In most cases, all documentation is provided over the phone with your Club+ agent. The only thing you may need to do on your own is complete your Government Rebate application. Depending on the fund you go with, this could take the form of:

An activation email
A voice recording via the fund’s call centre
Filling out a form

Please check the email we sent you for information relating to your new health fund. If you need more help, call us on 1300 757 819. We’re always happy to assist.

Question 2

Why does the information in my welcome pack show waiting periods?

Accepted Answer

Your welcome pack will display generic information until your old fund sends a clearance certificate through to your new fund. Once this certificate is received, your new fund applies it to your membership and your waiting periods are updated or removed entirely. If you receive a copy of your clearance certificate and want to speed up this process, you can either send it to your new fund directly, or send it over to us so we can update the details on your behalf. Too easy!

Question 3

When will I get my refund?

Accepted Answer

Generally speaking, once your old health fund receives our request for transfer, they have 14 days to release your clearance certificate. Once this is done, your refund is released automatically. If your reimbursement details are in place, your refund goes right back into your account. If not, you’ll be sent a cheque.

Question 4

Will I be double deducted?

Accepted Answer

This happens rarely, but it can occur when your previous fund doesn’t action your cancellation quickly enough. If you’re paying via direct debit, some banks will allow you to put a temporary block on the previous fund’s withdrawals, which stops that deduction from coming out. For more information, reach out to 1300 757 819.

Question 5

Can I claim right away?

Accepted Answer

This depends on what you’re claiming. If you’re claiming an extras benefit within the first two weeks of joining a new fund, it’s best to pay upfront and then claim for the service once your new fund has received your clearance certificate and your new membership is up-to-date. If you upgrade your cover (whether changing funds or staying with the same fund) waiting periods may apply. Read your policy documentation carefully, or feel free to reach out to us for more information at 1300 757 819.

Question 6

My old fund has sent me documentation that I don't understand!

Accepted Answer

Give us a call and we’ll happily walk you through it. We speak fluent health policy!

Question 7

Is there a cooling-off period when I can cancel my new policy?

Accepted Answer

Absolutely. All health insurance policies in Australia come with a 30-day cooling-off period. To cancel, you can just get in touch with our team at insurance@compareclub.com.au, or call your new health fund directly within the first 30 days of your new cover. Provided you’ve not made any claims since joining your new fund, you’ll get a full refund of any premiums you’ve already paid.

Please contact us at 1300 757 819 or email us at insurance@compareclub.com.au if you require any further information.

Compare Club prides itself on high-quality customer service, but in the event that you need to make a complaint, please read our complaints and dispute resolution information. Visit: How to complain to Compare Club.

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