CCH is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles (APPs) set out in that Act. The APPs establish minimum standards for the collection, use, disclosure and handling of personal information. They apply to personal information in any form, including electronic and digital form. The APPs can be accessed at the website of the office of the Australian Information Commissioner: www.oaic.gov.au
Australian Information Commissioner: www.oaic.gov.au
CCH collects personal information in order to:
CCH needs to be able to collect personal information for most of its business activities, although the information we require depends on the particular circumstances. If we are unable to collect the personal information we need, we may be unable to meet the expectations of our customers or provide the products and services they wish to receive.
If you wish to compare certain products (such as health insurance or life insurance), we may also, where necessary, collect sensitive information from you.
CCH collects or holds personal information about individuals who are:
CCH may treat current and past customers as prospective customers for other CCH products and services.
CCH may collect personal information about associates of its customers, such as family members, employees or agents. For example, CCH may collect personal information about nominated or authorised representatives, a beneficiary under an insurance policy, the holder of a credit card that is used to pay a customer's account, a person who acts as a secondary account holder, a person who acts as guarantor for a credit contract, the landlord of a tenanted property or the nominated contact on a business account.
CCH may in rare circumstances collect personal information from people who are under the age of 18. If CCH does this, CCH may also collect personal information about the parent or guardian of that person.
CCH also collects personal information about all the individuals who are involved in providing CCH products and services. This includes:
In some limited situations customers and other individuals may be able to deal with CCH anonymously or using a pseudonym. However, if you do not wish to be identified we may not be able to provide the information or assistance you require.
CCH collects a wide range of personal information about its customers, but the type and amount of information collected depends on the particular business context. However, CCH seeks at all times to ensure that it only collects the personal information that is necessary for the purposes of its business activities.
CCH needs to collect basic identifying and contact information for all customers, including from prospective customers. This will usually include name, date of birth, email address, telephone number(s) and residential address.
There is always a risk in sending and receiving information over the internet, but once we have received your personal information, we'll take reasonable steps to make sure it is protected and secure.
When you become, or apply to become, a customer of CCH, you may be redirected to the relevant website or business operated by CCH. Once redirected, the member of the CCH related bodies corporate may collect a range of other information that it needs so that it can assess your application and manage your accounts.
We also collect information about the way our customers use products and services of the CCH related bodies corporate. This includes information about service usage, payment patterns and history and inquiries and complaints.
We collect information about prospective customers both directly and via our agents, service providers and affiliates. We may collect this information:
CCH receives unsolicited personal information from time to time. In accordance with its obligations under Privacy Law, CCH will decide whether it would have been permitted to solicit and collect that information and if it would not have been, will destroy or de-identify the information (provided it is lawful to do so).
Where CCH collects personal information for a particular purpose, it may use and disclose the information for that purpose or another purpose that is related to that purpose (or that is directly related to that purpose in the case of sensitive information). For example:
CCH may use personal information about prospective, current and past customers for the purpose of direct marketing of CCH products and services or those of other organisations including associating and combining data collected from third parties with information that we hold and disclosing that combined personal information to market products and services to you. Direct marketing communications may be sent via post, e-mail, telephone, social media sites or other means. However:
CCH and related entities may disclose personal information about customers to a range of third parties. For example, depending on the type of product or service, CCH may disclose customer information to a wholesaler or other third party who provides or assists to provide the service. Personal information may also be disclosed to the relevant industry Ombudsman (for complaint management purposes) or relevant Government regulator in its servicing of regulatory obligations.
Personal information may also be disclosed to third party agents and service providers who CCH engages to assist in the provision of products and services. These include:
CCH may also disclose personal information as authorised by privacy law for a range of other purposes, including:
In situations other than those described above, CCH will not disclose personal information without the customer's consent (although consent may be implied).
If we disclose your personal information to our business partners or participating suppliers, they will use, deal with and manage your personal information in accordance with their privacy policies. We will never sell or rent your personal information to external companies other than our business partners and participating suppliers.
Some of our service providers and/or business partners may be located in overseas locations. If we are permitted by law to do so, we may disclose your personal information to these providers or partners to provide our services to you. Currently, these locations include the United States of America, Serbia, India and Philippines.
CCH recognises the importance of protecting your personal information and of ensuring that it is complete, accurate, up-to-date and relevant. We will take reasonable steps to ensure this occurs. If you believe that your personal information is not accurate, complete or up to date, please contact us. You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage.
You have a right to access personal information we hold about you. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide you with this information.
If you believe there are errors in the information we hold about you, you have a right to ask us to correct the information.
However, we are not required to provide access where we believe doing so would:
If you wish to have access to information CCH holds about you, you should contact us by emailing us firstname.lastname@example.org
We collect personal information about the other websites that are visited by computers that are used to visit our website. This information may be aggregated to provide us with information about the types of webpages and websites, or particular webpages and websites, visited by computers that use our site. We may store the Internet Protocol (IP) address of your computer when you visit our website.
When you use the website, we send a cookie that gives each computer a unique identification number. Cookies do not identify individuals, although they do enable us to identify your browser type and internet service provider. Your browser may be configured to accept all cookies, reject all cookies or notify the user when a cookie is sent. If you reject all cookies, you may not be able to use our websites.
If you no longer want to receive communications from us that are non-account related or legally required, you may request to opt-out from receiving such marketing communication or request the deletion of your personal information relating to your member account by emailing us email@example.com.
We will not charge you for any request to opt-out and will process your request in accordance with our legal obligations.
If you believe your privacy has been interfered with and wish to make a complaint, please contact our Compliance Manager at firstname.lastname@example.org.
The Compliance Manager will investigate your complaint and notify you of the outcome.
If it appears from your complaint that there has been an interference with privacy by a person other than CCH, the Compliance Manager may discuss the complaint with that person in an attempt to resolve it.
If you are dissatisfied with the outcome of your complaint, or you do not receive a response to your complaint within 30 days, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). Complaints to the OAIC must be made in writing. Where possible, complaints to the OAIC should be made through the online Privacy Complaint form, available at www.oaic.gov.au/privacy/privacy-complaints
For more information on complaints or dispute resolution click here .
Dated July 2022