Alinta Energy & Gas Plan Review 2024

Alinta has been supplying energy to Australians since 1995, and currently has over 1 million customers.

You can choose from two residential plans and one small business plan which all offer good value.

Customers also have access to Alinta Energy Rewards, with offers and discounts available through the Alinta Rewards Shop.

Which state is Alinta Energy available in?

Alinta Energy at the time of writing offers electricity and gas plans in NSW, Victoria, Queensland and South Australia.

There are also gas only plans available in Western Australia.

Does Alinta Energy offer green energy?

Alinta Energy offers GreenPower products to residential and business customers when requested.

GreenPower is available from 65c extra per week, and Green Gas starts at $1 extra per week.

Does Alinta Energy offer solar rebates?

Alinta Energy sells and installs solar systems in Western Australia and offers solar energy feed-in tariffs in NSW, VIC, QLD and SA.

What residential energy plans does Alinta Energy offer?

Alinta Energy offers two electricity residential plans in NSW, QLD, VIC and NSW.

They also offer three gas plans in WA with a range of prices, member benefits and discounts.

Their prices change regularly, so make sure you compare policies to see if you’re getting a good deal before switching providers.

HomeDeal Energy (NSW, VIC, QLD, SA)

A simple electricity and/or gas plan for people who want the lowest rate.

Key inclusions:

• Up to 25% off the reference price

• No lock-in contracts or exit fees

• Access to Rewards Shop discounts

Sports Pack Energy (NSW, VIC, QLD, SA)

An electricity and/or gas plan for sports fans, which comes with a 12-month subscription to sports streaming service Kayo as long as you stay with Alinta Energy and the Sports Pack Energy plan.

Key inclusions:

• Access to Kayo Basic for up to 12 months as long as you hold an Alinta Energy plan.

• Flexible payment options

• No lock-in contracts or exit fees

Fair Go 25 (WA)

A simple gas plan with a discount of up to 25% on gas for three years.

Key inclusions:

• Up to 25% off the reference price

• No lock-in contracts or exit fees

• Access to Rewards Shop discounts

Fair Go 35 (WA)

A no-frills gas plan with a 35% discount on gas charges for one year.

Key inclusions:

• Up to 35% off Alinta’s standard residential price for gas usage

• No lock-in contracts or exit fees

• Access to Rewards Shop discounts

Sports Pack Gas Plan (WA)

A gas plan for sports fans, which comes with the Kayo sports streaming service, as long as you stay with Alinta Energy and the Sports Pack Gas plan.

Key inclusions:

• Access to Kayo Basic for up to 12 months as long as you hold an Alinta Energy plan

• Flexible payment options

• No lock-in contracts or exit fees

Does Alinta Energy offer business plans?

Alinta Energy offers one business plan across NSW, VIC, QLD and SA.

Business Deal Energy (NSW, VIC, QLD, SA)

An electricity and/or gas plan for small businesses with no lock-in contracts or exit fees.

Key inclusions:

• Up to 28% off the reference price

• No credit card fees, including AMEX

• No lock-in contracts or exit fees

Ways to pay your bills

You can pay your bills through direct debit, online using your debit or credit card, by using BPAY or using CentrePay.

You can also pay in person at Australia Post, over the phone or by mail.

Alinta Energy offers Bill Smoothing, which is an easy way to stay on top of your gas bill as it’s divided into 12 equal monthly payments and taken out of your nominated bank account or credit card.

Bill Smoothing is available only on gas plans.

Does Alinta Energy offer member benefits?

The Alinta Energy Rewards program gives customers the option to save on movies, gift cards, attractions and more, which can be redeemed through the Rewards Shop.

Does Alinta Energy have good customer service?

9,620 (3%) of Alinta Energy customers made complaints in 2020-21.

At the time of writing, they have a TrustPilot score of 2.8/5*.

FAQs

Where is Alinta Energy available?

NSW, Victoria, Queensland and South Australia. Gas is also available in Western Australia.

Is Alinta Energy a Tier 1 or Tier 2 energy retailer?

Alinta Energy is classified by the Australian Energy Regulator as a Tier 1 retailer.

Is Alinta Energy Australian owned?

No, it’s a Chinese owned company.

Is Alinta Energy government owned?

No.

How do I contact Alinta Energy?

Call 13 37 02.

Does Alinta Energy do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Alinta Energy give any discounts?

Alinta Energy will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Alinta Energy consider off-peak?

This depends on where you live, as the off-peak times vary across Australia. It also depends on whether or not you have a time of use meter and have selected a plan to have different energy pricing during the day.

Does Alinta Energy have an app?

No.

With so many energy suppliers it makes sense to shop around, particularly if you're spending more time working from home.

Switch and save for free with Compare Club in less than two minutes.

*TrustPilot score correct as of August 26th, 2021.