Diamond Energy & Gas Plan Review 2024

Diamond Energy was founded in 2004 and claims to deliver more electricity sourced from renewable energy than its customers consume.

The company received five stars in the latest Green Electricity Guide[1], which ranks the environmental performance of retailers selling electricity to Australian households.

Diamond Energy offers one electricity plan to residents and small businesses across New South Wales, Queensland, Victoria and South Australia.

Where does Diamond Energy operate?

Diamond Energy at the time of writing offers electricity in NSW, Victoria, Queensland and South Australia.

There are no gas plans available with this energy provider.

Where does Diamond Energy operate?

Does Diamond Energy offer green energy?

Yes, Diamond Energy owns a portfolio of renewable generators including biogas, wind, wave and solar, which delivers renewable energy to customers. 

The company also offers customers the option to purchase 50% or 100% GreenPower as part of their electricity plan. 

This commits Diamond Energy to purchasing an equivalent amount of electricity from accredited renewable power sources.

Does Diamond Energy offer solar rebates?

Diamond Energy offers solar customers a standard feed-in tariff rate of 7.0 c/kWh^. 

This means customers can earn back 7c as a credit on their bill for each kWh of energy produced by their solar power source that isn’t used by their household.

What residential energy plans does Diamond Energy offer?

Diamond Energy offers one residential plan with different features and prices available depending on the customer’s location and power distributor. 

Prices change regularly, so it’s a good idea to compare policies if you’re thinking about switching providers. Everyday Renewable Saver (NSW, QLD, SA, VIC)

An electricity plan with discounts available for customers who pay on time, and by direct debit.

Key inclusions:

• Feed-in tariff for solar customers

• Single rate and time of use pricing options available

• No lock-in contracts or exit fees

• 50% and 100% GreenPower options available

Does Diamond Energy offer business plans?

Diamond Energy offers one business plan with different features and prices available depending on the customer’s location and power distributor. Everyday Renewable Saver (NSW, QLD, SA, VIC)

An electricity plan with discounts available for customers who pay on time, and by direct debit.

Key inclusions:

• Monthly billing option

• No exit fees or lock-in contracts

• 10 day cooling off period

Ways to pay your bills

You can pay your bills through direct debit, Electronic Funds Transfer, using your credit card online or via BPAY. You can also pay in person at Australia Post, or send a cheque by mail.

Additionally, you can opt to pay your bill in weekly, fortnightly or monthly installments via direct debit^.

There is a 3% direct debit discount as well as a 7% Pay on Time discount^.

Does Diamond Energy offer member benefits?

Diamond Energy offers customers benefits via their ‘Thr1ve’ program, which includes discounts on usage and daily supply charges for every new customer referred by an existing customer.

Does Diamond Energy have good customer service?

22 Diamond Energy customers made complaints in 2020 to 2021^^. 

At the time of writing, Diamond Energy has an Australian Trustpilot score of 4.7/5*.

Frequently Asked Questions

Where is Diamond Energy available?

New South Wales, Victoria, Queensland and South Australia.

Is Diamond Energy a Tier 1 or Tier 2 energy retailer? 

Diamond Energy is classified by the Australian Energy Regulator as a Tier 2[3] retailer. 

Is Diamond Energy Australian owned?

Diamond Energy is partly Australian-owned.

Is Diamond Energy government owned?

No.

How do I contact Diamond Energy?

Call 1300 838 039.

Does Diamond Energy do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Diamond Energy give any discounts?

Diamond Energy will often have discounts available. Mojo Energy isn’t currently on our panel, but our experts can help you save on energy.

What time does Diamond Energy consider off-peak?

This is dependent on where you live, the time of year and whether you’ve signed up for a flexible pricing tariff.

Does Diamond Energy have an app?

No. 

With so many energy suppliers it makes sense to shop around, particularly if you’re spending more time working from home.

Switch and save with Compare Club in less than two minutes – it’s 100% free.

Sources

*AU Trustpilot score correct as of 8th October, 2021.

^Diamond Energy, Everyday Renewable Saver, accessed 31st January 2022.

^^AER, Annual Retail Markets Report 2020-21, accessed 20th January 2022.

1. Green Electricity Guide,  2018 Green Energy Electricity Guide, accessed 7th October 2021.

2. AER, Annual Retail Markets Report 2020-21, accessed 20th January 2022.

3 Canstar Blue, Largest Energy Companies in Australia, accessed 7th October, 2021.