Origin Energy & Gas Plans Review 2024

In 2000, Boral split its energy business from its building materials business to form Origin Energy. Today, this leading Australian energy provider has over 4.2 million gas and electricity customers. As a Tier 1 retailer, they’re also proactive when it comes to renewable energy supply, having put more solar panels on Aussie roofs than any other electricity retailer - over 1.8 million of them in fact.

Origin employs a diverse mix of energy sources to generate electricity. This includes traditional fuels such as coal and natural gas, alongside harnessing renewable energy initiatives like wind and solar power. 

Where does Origin Energy operate?

Origin supplies electricity and natural gas to Australians across the following states and territories:

Source: www.originenergy.com.au

There are currently no Origin Energy plans available in Tasmania or the Northern Territory. Information provided is accurate as of March 2024.

Other services offered:

Origin Energy also offers a range of other services, including: 

• Origin Energy broadband, 

• Origin Energy electric vehicles, 

• Origin Energy LPG (i.e., gas), 

• Origin Energy solar power solutions. 

Important Note: The availability of Origin products such as electric vehicles and charging equipment may vary across states and territories. 

Why use Origin as your energy provider?

• Flexible billing and payment alternatives.

• Bill-smoothing payment plans available.

• No binding contracts or exit fees.

• Easy to use app for monitoring your energy use.

Origin Energy also gives you the choice to incorporate carbon-neutral alternatives into both your electricity and gas services. Additionally, Origin has partnered with the Everyday Rewards program, allowing its customers to earn points on their energy spending, redeemable across various partner outlets. This rewards program is known as OriginSpike.

Is Origin Energy the best choice for me?

To discover the best energy package for your household, it's wise to explore competitive offers from as many leading Australian providers as you can. An energy comparison service can do this for you.

Obtaining a complimentary quote takes just minutes, and comparing prices, discounts, rates, and benefits like reward programs is straightforward.

Does Origin Energy supply green energy?

Origin Energy offers GreenPower and GreenGas products to residential and business customers. Customers are able to nominate the exact percentage of green energy they’d like. 

GreenPower is available from $2.69 extra per week, and GreenGas starts at $1 extra per week, as of April 2024.

Are there Origin Energy solar plans?

Origin Energy provides comprehensive solar solutions, including the design and installation of solar panels. Their panels are seamlessly integrated into their Solar Boost electricity plans in all the states where they operate. Moreover, Origin Energy offers interest-free payment plans for solar panel purchases and installations.

Notably, Origin Energy also offers solar rebates to eligible customers.

Origin Energy plans:

Origin Energy’s residential plans are flexible, affordable, and come with added perks. In addition, customers can also bundle their electricity and gas (depending on their location). 

Discounts are available for paying via direct debit or using their eBilling facilities. All Origin Energy residential plans come with no exit fees and no lock-in contracts. Some of their plans also encompass options for electric vehicle charging, and include:

• Origin Go: This plan is available in multiple regions and rewards customers with Everyday Rewards points, coupled with power bill certainty for 12 months.

• Origin Go Variable: This plan offers variable energy rates over a 12-month period. This plan stands out for its flexibility and zero exit fees.

• Origin Basic: A straightforward plan that automatically renews each year. It’s simple, flexible and has multiple payment options.

• Origin Solar Boost + Origin Go: This one is good for solar energy users, offering a competitive feed-in tariff that’s guaranteed for 12 months, ensuring you’re getting value from your solar panels.

• Origin Supply (in WA only): This no-frills natural gas plan ensures convenience and affordability.

Does Origin Energy only offer residential energy plans?

No - they also cater to businesses, though the plans for both are similar. For businesses, there are four distinct energy plans offered across multiple regions:

1. Origin Business Go: Features simple pricing, guaranteed for 12 months; this plan offers bill certainty, no lock-in contracts, and no exit fees.

2. Origin Business Go (in WA only): For WA businesses only, this natural gas plan mirrors the simplicity and reliability of the Business Go plan, but doesn’t include electricity.

3. Origin Business Basic: This plan renews annually, offering businesses the simplicity of uninterrupted service without any lock-in contracts or exit fees.

4. Origin Business Solar Boost + Origin Go: This one’s designed for businesses with existing solar investments. The plan provides a competitive feed-in tariff rate guaranteed for 12 months.

Payment Methods and Member Benefits

Origin Energy offers convenient payment options, including direct debit, the MyAccount app, online payments via credit card, BPAY, and PayPal, as well as in-person payments at Australia Post or over the phone.

Customer Service

Origin Energy boasts a vast customer base and market share, with a TrustPilot score of 4.5/5. Despite a minor percentage of complaints, Origin Energy remains a trusted name in the industry.

Conclusion

Origin Energy remains at the forefront of innovation by pioneering ground-breaking technologies like virtual power plants, large-scale batteries, and electric vehicle charging solutions.

The Origin call centre operates from 7am to 9pm weekdays and Saturdays 9am to 5pm. Online energy experts are available via chat Monday to Friday, 7am to 7pm. 

Frequently Asked Questions

Where does Origin Energy operate?

Origin Energy serves customers in NSW, Victoria, QLD, the ACT, SA, and WA. However, Origin only supplies gas to WA, not electricity.

Is Origin Energy a Tier 1 or Tier 2 Retailer?

Origin Energy is classified as a Tier 1 retailer by the Australian Energy Regulator (AER). There are only 3 Tier 1 energy retailers in Australia.

Is Origin Energy Australian-Owned?

Origin Energy has its origins in Australia, but it’s a publicly traded company now, listed on the Australian Securities Exchange (ASX). The majority shareholdings are held overseas.

Is Origin Energy Government-Owned?

No.

How do I contact Origin Energy?

Call them at 13 24 61.

Does Origin Energy conduct credit checks?

Yes, Origin Energy performs credit checks on all potential customers.

Does Origin Energy offer discounts?

Origin Energy frequently offers discounts to its customers. Their offers vary by state and territory. That’s why it’s wise to consider comparing deals so you can discover any potential savings.

What are Origin Energy’s off-peak times?

Off-peak power billing hours vary according to your location, and whether you’re subscribed to a flexible pricing tariff or a fixed price one.

Does Origin Energy have an App?

Yes, Origin Energy has an award-winning mobile app for both Apple and Android users.

Sources:

https://www.originenergy.com.au/electricity-gas/green/

www.energymagazine.com.au

www.aer.gov.au

www.originzero.com.au

https://www.globaldata.com/company-profile/origin-energy-ltd/

https://www.reviews.io/company-reviews/store/originenergy-com-au

Energy & Water Ombudsman https://www.ewon.com.au/

*TrustPilot score correct as of April 2024.

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