Overview

Established in 2010, Lumo Energy is owned by Snowy Hydro Limited along with Red Energy.

Together they have more than 1 million electricity customers.

Lumo currently operates in Victoria and South Australia, with two residential plans and two to three business plans to choose from.

All customers have access to Lumo Rewards™, a program that offers ongoing discounts at popular retailers.

  • 100% Australian owned and operated

  • Award-winning customer service for 10 years, recognised by Canstar Blue and Roy Morgan

  • A great rewards program with discounts through hundreds of Australian retailers

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Does Lumo Energy offer green energy?

Lumo Energy is owned by Snowy Hydro Limited, one of Australia’s largest renewable energy generators.

Lumo Energy offers two GreenPower plans for residential and business customers in SA and one in VIC.

Keep in mind GreenPower currently costs an estimated 4 to 8 cents per kWh on top of the standard rate – that’s around $1 a day for an average household2.

Does Lumo Energy offer solar rebates?

Lumo Energy offers a solar feed-in tariff on all residential electricity plans.

Current rates are: 

Victoria – 3 cents per kW hour3

South Australia – 8 cents per kW hour3

What residential energy plans does Lumo Energy offer?

Lumo Energy offers four residential plans with a range of prices, member benefits and discounts.

Their prices change regularly, so make sure you compare policies to see if you’re getting a good deal before switching providers. Lumo Value (VIC)

An electricity and/or gas plan for people who want reliable energy at the lowest cost.

Key inclusions:

  • Fixed-term contracts for long-term predictability

  • No exit fees

  • MyAccount app available 24/7

Lumo Movers (SA, VIC)

A flexible electricity and/or gas plan for people who plan on moving house.

Key inclusions:

  • No connection or disconnection fees

  • No lock-in contract for electricity and/or gas

  • No exit fees

Lumo Plus (SA)

A flexible electricity and/or gas plan for people who want rewards for paying on time.

Key inclusions:

  • $20 Bonus Lumo Rewards credits when you choose energy

  • $15 Lumo Rewards Credits for each electricity bill paid on time, if you’re registered to Lumo Rewards

  • No connection or disconnection fees

  • No lock-in contract for electricity and/or gas

  • No exit fees

Lumo Basic (SA)

A flexible electricity and/or gas plan for people who plan on moving house.

Key inclusions:

  • No connection or disconnection fees

  • No lock-in contract for electricity and/or gas

  • No exit fees

Does Lumo Energy offer business plans?

In order to benefit from a Lumo Energy business plan, you first need to be qualified as a small business.

A small business in Victoria needs to use 40MWh for electricity and less than or equal to 1TJ for gas annually.

A small business in South Australia needs to use 160MWh for electricity and less than or equal to 1TJ for gas annually.

If your small business meets these requirements, you can reach out to one of Lumo Energy’s consultants.

Ways to pay your bills

Pay your bill online, by direct debit, by phone, BPAY,, mail or in person at Australia Post or Centrelink.

You can also post a cheque.

To avoid large bills, you can spread your payments with EvenPay®, where set amounts are regularly deducted by direct debit.

Does Lumo Energy offer member benefits?

The Lumo Rewards™ program offers 4,500 discounts with hundreds of popular retailers for residents and small businesses in South Australia.

You join through the MyAccount app. 

When you sign up for an eligible Lumo Plus or Lumo Movers electricity plan, you’ll receive $20 in Bonus Lumo Rewards™ Credits.

Does Lumo Energy have good customer service?

1,693 (4%) of Lumo Energy customers made complaints in 2020-21.

At the time of writing, they have a TrustPilot score of 2.3/5**.

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FAQs

Where is Lumo Energy available?

Victoria and South Australia.

Is Lumo Energy a Tier 1 or Tier 2 energy retailer?

Lumo Energy is classified by the Australian Energy Regulator as a Tier 1 energy provider as it is combined with Red Energy.

Is Lumo Energy Australian owned?

Yes.

Is Lumo Energy government owned?

Yes.

How do I contact Lumo Energy?

Call 1300 115 866.

Does Lumo Energy do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Lumo Energy give any discounts?

Lumo Energy will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Lumo Energy consider off-peak?

Off-peak generally applies from 11pm to 7am (Citipower Victoria) and 1am to 6am (SA Power Networks).

Does Lumo Energy have an app?

Yes. Lumo Energy offers MyAccount, an app to help customers manage their account.

With so many energy suppliers it makes sense to shop around, particularly if you’re spending more time working from home

Switch and save with Compare Club in less than two minutes – it’s 100% free.

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This guide is opinion only and should not be taken as financial advice. Check with a financial professional before making any decisions.

**TrustPilot score correct as of 25 August, 2021.