Momentum Energy & Gas Plan Review 2024
Key Points
No lock-in contracts on any of their plans
100% Australian-owned business
Owned by Australia's largest generator of renewable energy, Hydro Tasmania
Momentum Energy was founded in 2002 and is owned by Hydro Tasmania, which claims to be ‘Australia's leading clean energy business and largest generator of renewable energy’.
The company offers electricity plans to homes and businesses in New South Wales, Queensland, Victoria and South Australia.
There are three gas plans available to customers in Victoria only.
COMPARE & SAVEWhere does Momentum Energy operate?
Momentum Energy at the time of writing offers electricity in NSW, Victoria, Queensland and South Australia.
Currently, gas is only offered in Victoria.
Where does Momentum Energy operate?
State/Territory | Electricity | Gas |
|---|---|---|
NSW | ✓ | X |
VIC | ✓ | ✓ |
QLD | ✓ | X |
SA | ✓ | X |
ACT | X | X |
WA | X | X |
TAS | X | X |
NT | X | X |
Does Momentum Energy offer green energy?
Most of Momentum Energy’s plans come with a ‘renewable promise’.
This means for all the electricity a customer uses, the company ensures an equivalent amount of renewable energy is produced each year to cover it.
The company also offers customers the option to purchase 10%, 20%, 25%, 50%, 75% or 100% GreenPower as part of their electricity plan.
This commits Momentum Energy to purchasing an equivalent amount of electricity from accredited renewable power sources.
Does Momentum Energy offer solar rebates?
Yes, Momentum Energy offers varying solar feed-in tariff rates based on a customer’s plan and location.
This means customers can earn back a credit on their bill for each kWh of energy produced by their solar power source that isn’t used by their household.
What residential energy plans does Momentum Energy offer?
Momentum Energy offers four residential plans with a range of prices available.
These prices change regularly, so make sure you compare policies to see if you’re getting a good deal before switching providers.
Self Serve (NSW, QLD, SA, VIC)
An electricity plan with online-only customer support.
Gas available in Victoria only.
Key inclusions:
No lock-in contracts or exit fees
Smart meter or basic meter required
Direct debit payments required
Bill Boss (VIC)
An electricity or gas plan for Victorians that offers monthly or bi-monthly billing.
Key inclusions:
Solar feed-in tariff available
No lock-in contracts or exit fees
E-billing only
Everyday Energy (NSW, QLD, SA, VIC)
An electricity plan with flexible customer support options.
Gas available in Victoria only.
Key inclusions:
Solar feed-in tariff available
No lock-in contracts or exit fees
Transparent pricing
Solar and Friends (NSW, QLD, SA, VIC)
An electricity plan designed for customers with solar power. Gas available in Victoria only.
Key inclusions:
Highest solar feed-in tariff rate of any Momentum Energy plan
No lock-in contracts or exit fees
E-billing or paper bills
Does Momentum Energy offer business plans?
Momentum Energy offers four small business plans with a range of features and prices available.
Self Serve (NSW, QLD, SA, VIC)
An electricity plan with online-only customer support.
Gas available in Victoria only.
Key inclusions:
Solar feed-in tariff available
No lock-in contracts or exit fees
Direct debit payments required
Bill Boss (VIC)
An electricity or gas plan for Victorian businesses that offers monthly or bi-monthly billing.
Key inclusions:
Solar feed-in tariff available
No lock-in contracts or exit fees
E-billing only
SmilePower Flexi (NSW, QLD, SA, VIC)
An electricity plan with flexible customer support options.
Gas available in Victoria only.
Key inclusions:
Solar feed-in tariff available
No lock-in contracts or exit fees
E-billing or paper bills
Solar Step-Up (NSW, QLD, SA, VIC)
An electricity plan designed for customers with solar power.
Gas available in Victoria only.
Key inclusions:
Highest solar feed-in tariff rate of any Momentum Energy plan
No lock-in contracts or exit fees
E-billing or paper bills
Ways to pay your bills
You can pay your bills through direct debit, by phone, using your credit card online or via BPAY.
You can also pay in person at Australia Post, or send a cheque or money order by mail.
Does Momentum Energy offer member benefits?
There are currently no member benefits or reward programs available for Momentum Energy customers.
Does Momentum Energy have good customer service?
1,218 (3%) Momentum Energy customers made complaints in 2020 to 2021^.
At the time of writing, Momentum Energy has an Australian Product Review score of 2.1/5*
COMPARE & SAVEFAQs
Where is Momentum Energy available?
NSW, Victoria, Queensland and South Australia.
Is Momentum Energy a Tier 1 or Tier 2 energy retailer?
Momentum Energy is classified by the Australian Energy Regulator as a Tier 2[2] retailer.
Is Momentum Energy Australian owned?
Yes.
Is Momentum Energy government owned?
No.
How do I contact Momentum Energy?
Call 1800 627 228.
Does Momentum Energy do credit checks?
Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.
Does Momentum Energy give any discounts?
Momentum Energy will often have discounts available. To find out the latest offers, compare with us to see how much you could save.
What time does Momentum Energy consider off-peak?
This is dependent on where you live, and whether you’ve signed up for a flexible pricing tariff.
Does Momentum Energy have an app?
No.
With so many energy suppliers on the market, it pays to shop around to make sure you’re getting a good deal.
Switch and save with Compare Club in less than two minutes – it’s 100% free.
COMPARE & SAVEThis guide is opinion only and should not be taken as financial advice. Check with a financial professional before making any decisions.
*AU ProductReview score correct as of 8th October, 2021.
^ AER, Annual Retail Markets Report 2020-21, accessed 20th January 2022. 2 Canstar Blue, Largest Energy Companies in Australia, accessed 7th October, 2021.
