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Compare Club Contributor

Compare Club Contributor

Updated 15/08/2021

Red Energy & Gas Plan Review 2024

Key Points

  • 100% Australian owned with a local customer service team

  • Won Canstar Blue’s Most Satisfied Customers Award 10 years running

  • Member benefits include Qantas Frequent Flyer points

Red Energy was established in 2004.

Owned by Snowy Hydro Limited, it’s 100% Australian.

You can choose from three residential plans - or four in NSW - and two business plans, with the option to add GreenPower renewed energy.

There’s also a plan for people who have an electric car.

Member programs are at the heart of most plans, with a choice of a retail rewards program or a link to the Qantas Frequent Flyer program.

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Where does Red Energy operate?

Red Energy at the time of writing offers electricity and gas plans in NSW, Victoria, Queensland, South Australia and the ACT.

There are currently no plans available in Western Australia, Tasmania or the Northern Territory.

Where does Red Energy operate?

State/Territory

Electricity

Gas

NSW

VIC

QLD

SA

ACT

WA

X

X

TAS

X

X

NT

X

X

Does Red Energy offer green energy?

Red Energy offers 100% accredited GreenPower products to residential and business customers.

You just need to ask for GreenPower to be added to your account.

Keep in mind GreenPower currently costs an estimated 4 to 8 cents per kWh on top of the standard rate – that’s around $1 a day for an average household.

Red Energy also has a renewable matching promise available on their Red EV Saver plan, Red Business Saver plan, Red Taronga Saver (NSW only) and Red Solar Saver plans.

For every unit of electricity you buy from Red Energy, Snowy Hydro will match it by generating one unit of electricity from a renewable source.

Does Red Energy offer solar rebates?

Red Energy offers solar rebates.

If your solar power system is linked to your current electricity account, Red Energy will apply the appropriate feed-in tariff as a credit on your new Living Energy Saver, Qantas Red Saver or Red Taronga Saver account.

What residential energy plans does Red Energy offer?

Red Energy offers four residential plans with a range of prices, member benefits and discounts. Their prices change regularly, so make sure you compare policies to see if you’re getting a good deal before switching providers.

Living Energy Saver (SA, VIC, NSW, QLD, ACT)

An electricity and/or gas plan for people who want a comprehensive member rewards program included.

Available for new customers and existing customers who are moving home or adding a new property.

Key inclusions:

  • Red Energy Rewards® with over 4,500 offers and discounts when you choose electricity

  • No lock-in contracts or exit fees

  • Competitive solar rebates

  • Flexible payment options

  • $500 Power on Promise, which means if you book by 12pm Monday to Friday, your power should be connected on the next business day (NSW and ACT only)

Qantas Red Saver (SA, VIC, NSW, QLD, ACT)

An electricity and/or gas plan that lets you earn Qantas Frequent Flyer points on your bills.

Available for new customers and existing customers who are moving home or adding a new property.

Key inclusions:

  • Earn 10,000 bonus Qantas Points when you choose electricity

  • Earn 5,000 bonus Qantas Points when you choose gas

  • Earn 2 points per $1 on your bill when you pay online

  • No lock-in contracts or exit fees

  • $500 Power on Promise, which means if you book by 12pm Monday to Friday, your power should be connected on the next business day (NSW and ACT only)

Red EV Saver (SA, VIC, NSW, QLD, ACT)

An exclusive electricity and/or gas plan for people who own an electric vehicle with a smart or interval meter.

Key inclusions:

  • Free electricity from 12pm-2pm on Saturday and Sunday only

  • Renewable matching promise

  • Competitive solar rebates

  • Flexible payment options

  • $500 Power on Promise, which means if you book by 12pm Monday to Friday, your power should be connected on the next business day (NSW and ACT only)

Red Taronga Saver (NSW)

An electricity and/or gas plan for families who want free entry to Taronga Zoo all year around.

Available for new customers and existing customers who are moving home or adding a new property.

Key inclusions:

  • 365 days entry to Taronga Zoo for an adult and two kids when you choose electricity

  • Chances to win an Ultimate Wildlife Experience when you pay your bills on time

  • No lock-in contracts or exit fees

  • Flexible payment options

  • $500 Power on Promise, which means if you book by 12pm Monday to Friday, your power should be connected on the next business day (NSW and ACT only)

Does Red Energy offer business plans?

Red Energy offers two business plans across NSW, VIC, QLD, SA and ACT and one solar-energy plan specifically for NSW.

Red Business Saver (SA, VIC, NSW, QLD, ACT)

An electricity and/or gas plan for businesses that want reliable energy without a member rewards program.

Available for new and existing business customers, on a business tariff, who are moving or adding a new business premises.

Key inclusions:

  • No lock-in contracts or exit fees

  • Competitive solar rebates

  • Flexible payment options

Qantas Red Business Saver (SA, VIC, NSW, QLD, ACT)

An electricity and/or gas plan for businesses that want to earn Qantas Frequent Flyer points on their bills.

Available for new and existing business customers, on a business tariff, who are moving or adding a new business premises.

Key inclusions:

  • Earn 10,000 bonus Qantas Points when you choose electricity

  • Earn 5,000 bonus Qantas Points when you choose gas

  • Earn 2 points per $1 on your bill when you pay in full

  • No lock-in contracts or exit fees

Red Business Solar Saver (NSW) 

An electricity or gas plan for businesses that want to take advantage of solar power for their business. 

Available for new and existing business customers, on a business tariff, who are moving or adding a new business premises.

Key inclusions:

  • No lock-in contracts or exit fees

  • Renewable matching promise

  • Solar FiT 18cents.kWh for the first 5kWh exported per day

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Ways to pay your bills

Pay your bill online, by phone, use BPAY, mail or in person at Australia Post or Centrelink.

You can also set up direct debit so payments are automatic. 

To avoid large bills, you can spread your payments with EvenPay®, where set amounts are regularly deducted by direct debit.

Does Red Energy offer member benefits?

Member benefits are available on the Living Energy Saver plan. 

If you want access to over 4,500 discounts and offers at popular retailers, the Red Energy Rewards® program is included in the Living Energy Saver plan. 

Prefer to earn Qantas Frequent Flyer points?

The Qantas Red Saver and Qantas Red Business Saver plans give you the chance to earn points on every dollar you spend.

Does Red Energy have good customer service?

12,793 (4%) of Red Energy customers made complaints in 2020-21.

At the time of writing, they have a TrustPilot score of 2.8/5*.

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FAQs

Where is Red Energy available?

Victoria, New South Wales, Queensland, South Australia and the ACT.

Is Red Energy a Tier 1 or Tier 2 energy retailer?

Red Energy is classified by the Australian Energy Regulator as a Tier 2 retailer.

Is Red Energy Australian owned?

Yes, Red Energy is owned by Snowy Hydro, an Australian company.

Is Red Energy government owned?

No.

How do I contact Red Energy?

Call 131 806.

Does Red Energy do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Red Energy give any discounts?

Red Energy will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Red Energy consider off-peak?

Off-peak generally applies from 11pm to 7am (AEST/AEDT). In NSW, peak periods are based on the wholesale supplier.

Does Red Energy have an app?

The Red Energy Rewards® app is available to Android customers through Google Play.

With so many energy suppliers it makes sense to shop around, particularly if you’re spending more time working from home.

Switch and save with Compare Club in less than two minutes – it’s 100% free.

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This guide is opinion only and should not be taken as financial advice. Check with a financial professional before making any decisions.

*TrustPilot score correct as of 25 August, 2021.