Powerdirect Energy & Gas Plan Review 2024

Overview

Powerdirect has been supplying Australian households and businesses with electricity for over 20 years.

It was purchased from the Queensland Government by AGL in 2007.

Residential and business electricity plans are available over the phone only.

Powerdirect offers solar feed-in tariffs and carbon neutral electricity, which might suit people who want green energy.

Key Points

  • Choice of three GreenPower plans, based on the percentage of green energy

  • Flexible payment options, including Centrepay and Bill Smoothing

  • A carbon neutral offset can also be built into your plan

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Where does Powerdirect operate?

Powerdirect at the time of writing offers electricity only plans in NSW, Queensland and South Australia.

There are currently no plans available in the ACT, Western Australia, Tasmania or the Northern Territory.

Where does Powerdirect operate?

State/Territory

Electricity

Gas

NSW

X

VIC

X

QLD

X

SA

X

ACT

X

X

WA

X

X

TAS

X

X

NT

X

X

Does Powerdirect offer green energy?

Powerdirect offers GreenPower to residential and business customers.

People can choose how much green energy they’d like – Green Direct 10%, Green Direct 50% and Green Direct 100%.

For $4 a week you can also opt in to receive carbon neutral electricity, certified by Climate Active.

Does Powerdirect offer solar rebates?

Solar energy is available on business plans, with rates based on which state you live or work in.

What residential energy plans does Powerdirect offer?

Powerdirect only offer one residential plan for customers, which you can see below.

Rate Saver (NSW, VIC, QLD, SA)

This is a fixed rate electricity plan for a period of 12 months. 

Key inclusions:

  • Competitive electricity rates

  • No exit fees

  • Available to customers in NSW, VIC, SE QLD and SA

Does Powerdirect offer business plans?

Powerdirect offers plans with solutions for multi-site businesses. 

Carbon Neutral plans are also available for businesses for just $4 a week as you can opt into carbon neutral electricity certified by Climate Active.

Ways to pay your bills

You can pay your bills through direct debit, or online using your credit card, BPAY and PayPal.

You can also pay in person at Australia Post and Centrelink or over the phone.

Centrepay is available as well.

To spread your payments, you can choose Bill Smoothing, where you pay equal instalments weekly, fortnightly or monthly.

Does Powerdirect offer member benefits?

Powerdirect doesn’t currently offer a rewards program.

Does Powerdirect have good customer service?

762 (1%) of Power Direct customers made complaints in 2020-21.

They have a ProductReview Australia score of 1.3/5*.

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FAQs

Where is Powerdirect available?

Powerdirect only offers electricity plans in NSW, Victoria, Queensland and South Australia.

Is Powerdirect a Tier 1 or Tier 2 energy retailer?

Powerdirect is classified by the Australian Energy Regulator as a Tier 2 retailer.

Is Powerdirect Australian owned?

Partly, given it’s owned by AGL.

Is Powerdirect government owned?

No.

How do I contact Powerdirect?

Visit powerdirect.com.au or call 1300 138 647.

Does Powerdirect do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Powerdirect give any discounts?

Powerdirect will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Powerdirect consider off-peak?

This depends on where you live.

Does Powerdirect have an app?

No.

With so many energy suppliers it makes sense to shop around, particularly if you’re spending more time working from home.

Compare now or call us on 1300 836 816.

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This guide is opinion only and should not be taken as financial advice. Check with a financial professional before making any decisions.

*ProductReview score correct as of 26th August, 2021.