Synergy Energy Review 2024

Founded in 2006, Synergy is based in Western Australia and is the state’s largest energy provider. They have 1 million residential, business and industrial customers. You can choose from three residential plans and 13 business plans, each tailored to meet specific needs.

While Synergy doesn’t have a rewards program, it does a lot of work to support the local community.

Does Synergy offer green energy?

Synergy offers GreenPower to residential and business customers. Customers can nominate the percentage of green energy they’d like.

GreenPower is available from 65c extra per week, and Green Gas starts at $1 extra per week.

Does Synergy offer solar rebates?

Synergy offers solar rebates of up to $500 per year. While Synergy doesn’t offer solar products, they refer customers to Solargain, specialists in solar power and hot water installation and maintenance.

What residential energy plans does Synergy offer?

Synergy offers three residential plans with a range of prices and discounts. Their prices change regularly, so make sure you compare policies to see if you’re getting a good deal before switching providers. Synergy Home Plan (A1) tariff

An electricity plan designed for busy families that want a flat rate, all day every day.

Key inclusions:

• Simple pricing structure with one flat rate

• Available with GreenPower and solar

• Track your usage with My Account

Smart Home Plan

An electricity plan for people who want to save money by changing the time of your electricity use.

Key inclusions:

• Lower rates at different times of the day and week to help you save

• Available with GreenPower and solar

• Track your usage with My Account

Home Business Plan (K1) tariff

A cost-effective electricity plan designed for people who run a business from home.

Key inclusions:

• One simple bill for your home and business every two months

• Available with GreenPower

• No fixed term

The table below outlines what areas Synergy services:

Does Synergy offer business plans?

Synergy offers 13 business electricity and gas plans that aim to suit a range of businesses, including small businesses, those working from home and charities. Business Saver

An electricity business plan that rewards you for opting in to online services. 

Key inclusions:

• 5% discount when you switch to Paperless, My Account and Direct Debit

• Choose any time or on/off peak rates

• Flat daily supply charge

Business Flexi

An electricity business plan that offers a tailored rate to suit your business needs.

Key inclusions:

• Get the best rate when you sign up for 2 years

• Save up to 30% on gas rates when you add Synergy Gas

• Custom rate to suit your business needs

Business Flexi Plus

An electricity business plan that offers lower energy rates in the middle of the day so you can save.

Key inclusions:

• Competitive time of use energy consumptions compared to the standard On/Off peak rates

• Get the best rate when you sign up for 2 years

• Save up to 30% on gas rates when you add Synergy Gas

Business Fixed

An electricity business plan that offers a fixed business rate for easy budgeting.

Key inclusions:

• The predictability of a locked-in rate for 2 years

• Save up to 30% on gas rates when you add Synergy Gas

• Choose any time or on/off peak rates

Business Gas Flexi

A gas plan that offers the best rate for businesses.

Key inclusions:

• Up to 25% off standard rates

• Save up to 5% on gas rates when you add Synergy Electricity

• Custom rate to suit your business needs

Business Plan (L1) tariff

An electricity plan that offers two simple rates: One rate for the first 1,650 units used per day and a different rate for any units used afterward.

Key inclusions:

• A fixed daily supply charge

• A simple anytime tariff for small businesses

• No fixed contract term

Business Time of Use Plan (R1) tariff

An electricity plan with lower rates for small businesses that use 35%+ energy between 10pm-8am and all weekends.

Key inclusions:

• Reduced rates for off-peak times

• Government regulated tariff

• Fixed daily supply charge

Business Plan Fifty (L3) tariff

A government regulated electricity plan with lower rates for businesses with moderate to high usage of 50,000 units or more per year.

Key inclusions:

• Energy rates decrease as daily usage rises

• No fixed contract term

• Fixed daily supply charge

Business Time of Use Fifty (R3)

An electricity plan with lower rates for larger businesses with moderate to high usage of 50,000 units or more per year. May suit businesses that use 35%+ off-peak energy.

Key inclusions:

• On and off-peak rates

• Government regulated rates

• Fixed daily supply charge

Mid-West/South-West Non-residential Gas

A gas plan designed for medium to large businesses with moderate to high gas usage.

Key inclusions:

• Choose Anytime or Anytime stepped rates

• Government regulated rates

• No fixed contract terms

Home Business Plan (K1) tariff

An electricity plan designed for home businesses where electricity is used for both living and working. A simple bill is sent out every two months.

Key inclusions:

• Choose Anytime or Anytime stepped rates

• Government regulated rates

• No fixed contract terms

Community Service Plan (C1) tariff

An electricity plan designed for small not-for-profit and charity organisations.

Key inclusions:

• Special discounted rates

• Access to a dedicated support team

• Track your usage through My Account

Charity Accommodation Plan (D1)

An electricity plan designed for organisations that help house those in need in the community.

Key inclusions:

• No fixed contract terms

• Flat rate for usage, supply rate based on the number of beds

• Access to a dedicated support team

• Track your usage through My Account

Ways to pay your bills

You can pay your bills through direct debit, direct debit by instalment or the My Account portal. You can pay online using your debit or credit card, your bank account or BPAY. You can also pay in person at Australia Post, over the phone, via Centrepay or through the mail.

Does Synergy offer member benefits?

Synergy allows customers who combine Paperless, My Account and Direct Debit and pay by the due date to automatically be entered into the eConnect draw to win 1 of 10 $200 credits against your Synergy account.

Does Synergy have good customer service?

Synergy had 878 complaints referred to the Energy Ombudsman and provides 52% of the electricity sold to households and business customers in the South West Interconnected System (SWIS).

At the time of writing, they have a Trustpilot score of 3.2/5*.

Frequently Asked Questions

Where is Synergy available?

Synergy is only available in Western Australia.

Is Synergy a Tier 1 or Tier 2 energy retailer?

Synergy is a Tier 1 energy retailer, as it generates and sells electricity to 52% of the WA population.

Is Synergy Australian owned?

Yes.

Is Synergy government owned?

Yes, it’s owned by the Western Australian government.

How do I contact Synergy?

Call 13 13 53 for residential and 13 13 54 for business.

Does Synergy do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Synergy give any discounts?

Synergy will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Synergy consider off-peak?

10pm-8am weekdays and all weekend.

Does Synergy have an app?

No.

With so many energy suppliers it makes sense to shop around, particularly if you're spending more time working from home.

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*TrustPilot score correct as of 26th August, 2021.