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Updated 15/09/2021

Sumo Power Energy & Gas Plan Review 2024

Overview

Sumo Power is Australian owned and operated, with a good reputation for customer service.

They also provide internet, so it may be an attractive option for people who like to bundle their services.

Choose from three residential plans and seven small business plans, based on where you live or work.

They don’t currently have a rewards program.

Key Points

  • Excellent customer service rating through Trustpilot reviews

  • Australian owned and operated

  • The ability to bundle internet with your energy

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Where does Sumo Energy operate?

Sumo Energy at the time of writing offers electricity and gas plans in NSW and Victoria.

Electricity only plans are offered in Queensland.

There are currently no plans available in the ACT, South Australia, Western Australia, Tasmania or the Northern Territory.

Where does Sumo operate?

State/Territory

Electricity

Gas

NSW

Yes

Yes

VIC

Yes

Yes

QLD

Yes

No

SA

No

No

ACT

No

No

WA

No

No

TAS

No

No

NT

No

No

Does Sumo offer green energy?

Sumo offers GreenPower products to residential and business customers.

GreenPower is available from 65c extra per week, and Green Gas starts at $1 extra per week.

Does Sumo offer solar rebates?

Sumo offers two solar plans in Victoria and Queensland, and one solar plan in NSW.

All offer feed-in tariffs to eligible customers.

What residential energy plans does Sumo offer?

Sumo offers three residential plans with a range of prices.

As these prices change regularly, it’s important to make sure you compare policies to see if you’re getting a good deal before switching providers.

Sumo Assure (NSW, VIC)

An electricity and/or gas plan that offers competitive rates for people who pay by direct debit and e-bill.

Key inclusions:

  • Discount on the current electricity reference price

  • No late payment fees

  • No lock-in contracts

Sumo Freedom (NSW, VIC)

An electricity and/or gas plan that offers flexible billing and payment options.

Key inclusions:

  • Discount on the current electricity reference price

  • Choose how you want to pay

  • No late payment or exit fees

Sumo Assure Advantage (QLD)

A simple electricity plan that offers discounted rates on electricity

Key inclusions:

  • Up to 20% off the current electricity reference price

  • No late payment fees

  • No lock-in contracts

Does Sumo offer business plans?

Sumo offers four business plans that include NSW, VIC and QLD.

There are three business plans that are Victorian based.

Sumo Freedom Business – Anytime tariff (NSW, VIC, QLD)

An electricity plan with the rate based on anytime usage, with an ongoing contract.

Key inclusions:

  • Convenience of an ongoing contract

  • No fees for paper bills

  • Monthly billing option

Sumo Freedom Business – Time of Use tariff (NSW, VIC, QLD)

An electricity plan with the rate based on time of use, with an ongoing contract.

Key inclusions:

  • Convenience of an ongoing contract

  • No fees for paper bills

  • Monthly billing option

Sumo Business Standing Offer – Anytime tariff (NSW, QLD)

An electricity plan with a single rate based on time of use, and no contract term.

Key inclusions:

  • The flexibility of no contract term

  • No fees for paper bills

  • Monthly billing option

Sumo Business Standing Offer – Time of Use tariff (VIC, QLD)

An electricity plan with rates based on time of use, and no contract term.

Key inclusions:

  • The flexibility of no contract term

  • No fees for paper bills

  • Monthly billing option

Sumo Business Freedom Victorian Default Offer – Anytime tariff (VIC)

An electricity plan with a single rate based on anytime use, and no contract term.

Key inclusions:

  • The flexibility of no contract term

  • No fees for paper bills

  • Monthly billing option

Sumo Business Freedom  – Anytime tariff (VIC)

An electricity plan with a single rate based on anytime use, and no contract term.

Key inclusions:

  • The flexibility of no contract term

  • No fees for paper bills

  • Monthly billing option

Sumo Business Freedom  – Time of Use tariff (VIC)

An electricity plan with rates based on time of use, and no contract term.

Key inclusions:

  • The flexibility of no contract term

  • No fees for paper bills

  • Monthly billing option

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Ways to pay your bills

You can pay your bills online through Quick pay, BPAY or direct debit.

You can also pay through Centrelink’s Centrepay or over the phone. 

Does Sumo offer member benefits?

Sumo doesn’t currently offer a rewards program.

Does Sumo have good customer service?

207 (1%) of Sumo customers made complaints in 2020-21. At the time of writing, they have a Trustpilot score of 4.4/5*.

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FAQs

Where is Sumo available?

Sumo Power offers gas and electricity to NSW, and Victoria residents and electricity only to people living in SE Queensland .

Is Sumo a Tier 1 or Tier 2 energy retailer?

Sumo is classified by the Australian Energy Regulator as a Tier 2 retailer.

Is Sumo Australian owned?

Yes, Sumo Power is Australian-owned.

Is Sumo government owned?

No.

How do I contact Sumo?

Call 13 88 60.

Does Sumo do credit checks?

Yes. An energy company will do a credit check to ensure that you won’t default on your bills if they were to offer you an energy plan.

Does Sumo give any discounts?

Sumo will often have discounts available. To find out the latest offers, compare with us to see how much you could save.

What time does Sumo consider off-peak?

This depends on where you live as the off-peak times vary across Australia. It also depends on whether or not you have a time of use meter and have selected a plan to have different energy pricing during the day.

Does Sumo have an app?

No.

With so many energy suppliers it makes sense to shop around, particularly if you're spending more time working from home.

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This guide is opinion only and should not be taken as financial advice. Check with a financial professional before making any decisions.

*TrustPilot score correct as of 26th August, 2021.